Terms & Condition
Terms and Conditions
This website is operated by Cozy Essentials. Throughout the site, the terms “we”, “us” and “our” refer to Cozy Essentials. By visiting our website and/or purchasing something from us, you agree to be bound by the following Terms and Conditions.
Please read these Terms and Conditions carefully before using our website. If you do not agree to all of the terms and conditions of this agreement, then you may not access the website or use any services.
- General Terms
We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates on our website. It is your responsibility to check this page periodically for changes. Your continued use of the website after changes are posted means you accept those changes.
We reserve the right to refuse service to anyone for any reason at any time, to the extent permitted by law.
- Online Store Terms
By agreeing to these Terms and Conditions, you confirm that you are at least the age of majority in your place of residence, or that you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, and you must not violate any laws in your jurisdiction while using the website or services.
- Product Information
We make every effort to display our products, including descriptions, images, colors, and specifications, as accurately as possible. However, we do not guarantee that all content on the website is completely error-free, current, or free from minor variations.
For beauty devices, individual results may vary depending on skin type, usage habits, and personal circumstances. Any product descriptions, tips, or usage suggestions are provided for general informational purposes only and are not medical advice.
- Orders and Acceptance
When you place an order, you are making an offer to purchase the selected product(s) under these Terms and Conditions.
We reserve the right to accept or decline any order at our sole discretion, including but not limited to cases involving product availability, errors in pricing or product information, suspected fraud, or issues with payment authorization.
An order is considered accepted only when we send you an order confirmation email or otherwise confirm shipment.
- Pricing and Payment
All prices are listed in USD unless otherwise stated. We reserve the right to change prices at any time without notice.
We accept the payment methods displayed at checkout. You agree to provide current, complete, and accurate purchase and account information for all orders placed through our store.
If your payment is declined or fails, your order may be delayed, suspended, or cancelled.
- Shipping and Delivery
Shipping times shown on our website are estimates only and are not guaranteed. Delivery dates may vary depending on your location, customs clearance, carrier delays, weather, or other circumstances beyond our control.
Once an order has been handed over to the shipping carrier, risk of loss and title to the product may pass in accordance with applicable law and the carrier’s terms, unless otherwise required by law.
Please review our Shipping Policy for more details about processing times, shipping methods, and delivery estimates.
- Returns and Refunds
Our Returns and Refunds Policy explains the conditions, timeframes, and requirements for returns, exchanges, and refunds. Please read that policy carefully before making a purchase.
We may refuse a return or refund if the item does not meet the return conditions stated in our policy, including items returned without prior approval, items that are used, damaged by misuse, or missing original packaging or accessories, where applicable.
- Intellectual Property
All content on this website, including but not limited to text, images, graphics, logos, product descriptions, videos, and layout, is owned by or licensed to us and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, publish, or use any part of this website content without our prior written consent.
- Prohibited Use
You are prohibited from using the website or its content for any unlawful purpose, to solicit others to perform unlawful acts, to infringe upon our intellectual property rights or the rights of others, or to interfere with the security or operation of the website.
- Third-Party Services
We may use third-party providers to help us operate our business, such as payment processors, logistics partners, and marketing tools. We are not responsible for the acts, omissions, or policies of third parties, and your use of third-party services may be subject to their own terms and conditions.
- Limitation of Liability
To the fullest extent permitted by law, Cozy Essentials shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.
To the fullest extent permitted by law, our total liability for any claim relating to a product or service purchased from us shall not exceed the amount you paid for that product or service.
- Disclaimer
Our products and website are provided on an “as is” and “as available” basis, except to the extent otherwise required by law.
We do not warrant that the website will be uninterrupted, timely, secure, or error-free.
- Medical and Safety Notice
Our beauty devices are intended for personal cosmetic use only. They are not intended to diagnose, treat, cure, or prevent any medical condition.
If you are pregnant, have a medical condition, use implanted medical devices, have sensitive skin, or have any concern about whether a product is suitable for you, please consult a qualified professional before use.
You are responsible for reading and following all product instructions, warnings, and safety guidance before use.
- Indemnification
You agree to indemnify, defend, and hold harmless Cozy Essentials and our directors, officers, employees, affiliates, and service providers from any claim, loss, liability, or expense arising from your breach of these Terms and Conditions or your misuse of the website or products.
- Severability
If any part of these Terms and Conditions is found to be unlawful, void, or unenforceable, that part shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
- Termination
We may suspend or terminate your access to the website or our services at any time, without notice, if we believe you have violated these Terms and Conditions or acted in a way that may harm our business, customers, or website.
- Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Hong Kong.
- Contact Information
If you have any questions about these Terms and Conditions, you can contact us at:
Email: support@shopcozyessentials.com
Business Name: Cozy Essentials
Domain: shopcozyessentials.com
Region: Hong Kong
Frequently asked questions
Who is this device designed for?
This device is designed for anyone seeking a more elevated at-home skincare ritual. Suitable for general use and all skin types, it offers a refined way to care for the face and neck in your daily routine.
What does it help with?
The device is created to support the appearance of firmer, smoother, and more lifted-looking skin, while helping the face and neck feel refreshed and renewed.
Should I use it with skincare products?
Yes. For the most comfortable experience, we recommend using it with your preferred serum, essence, or conductive gel to help the device glide more smoothly across the skin.
How many care modes does it offer?
It features three thoughtfully designed modes: Blue Light Sonic Mode, Red Light Mode, and Purple Light Hot Mode.
What does each mode do?
Blue Light Sonic Mode helps support cleansing and skin prep. Red Light Mode offers gentle care for a more lifted-looking appearance. Purple Light Hot Mode provides a warm, soothing massage experience.
Is it suitable for daily use?
It may be used as part of your regular skincare routine, depending on your comfort level and the instructions provided. We recommend consistent but gentle use for the best experience.
Will it feel intense during use?
The sensation is typically mild and comfortable, with gentle vibration and warming features. If you have sensitive skin or experience discomfort, please stop using the device immediately.
Frequently asked questions
Can it be used on the neck?
Yes. This device is specially designed for both the face and neck, with a contour that follows the natural shape of the neck for a more comfortable fit.
Is it suitable for all skin types?
Yes, it is suitable for general use and designed to work across all skin types. If your skin is particularly sensitive, start slowly and observe how your skin responds.
How do I care for the device?
After use, simply wipe the device with a soft dry cloth and store it in a clean, dry place. Avoid direct contact with water and do not use harsh cleaning products.
When can I expect to see results?
Results vary from person to person. With consistent use, many users enjoy a more polished, refreshed-looking appearance over time.
Is this a medical device?
No. This product is intended for cosmetic skincare support only and is not a medical device or a substitute for professional treatment.