Return and Refund Policy

This Return and Refund Policy applies to all orders placed on shopcozyessentials.com by Cozy Essentials.

Return Window

We accept return requests within 14 days of delivery.

To be eligible for a return, your item must be unused, in its original condition, and returned in its original packaging with all accessories, inserts, and components included where applicable.

Return Eligibility

To qualify for a return, the item must meet all of the following conditions:

1. The return request is made within 14 days of delivery.
2. The item is unused and in original condition.
3. The item is returned with its original packaging and all included parts.
4. You have contacted us first and received return instructions.

We reserve the right to refuse any return that does not meet these conditions.

Non-Returnable Items

For hygiene, safety, and product integrity reasons, the following items may not be eligible for return:

1. Used beauty devices.
2. Items damaged through misuse, improper handling, or unauthorized repair.
3. Items returned without original packaging, parts, or accessories.
4. Clearance, final sale, or promotional items, unless required by law.
5. Gift cards or digital products, if applicable.

How to Start a Return

To start a return, please email us at support@shopcozyessentials.com with the following details:

1. Your order number.
2. The item you wish to return.
3. The reason for the return.
4. Photos of the product and packaging, if the item is damaged, defective, or incorrect.

After reviewing your request, we will reply with return instructions if your return is approved.

Please do not send your item back without contacting us first, as we may not be able to accept unsolicited returns.

Return Shipping

Unless the item is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.

We recommend using a trackable shipping service and keeping your shipping receipt, as we are not responsible for return packages that are lost or not received.

If we approve a return because the item is defective, damaged, or incorrect, we will let you know whether a replacement, refund, or other solution is available.

Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.

If approved, your refund will be processed to your original payment method within a reasonable number of business days. Please note that your bank or card issuer may take additional time to post the refund.

Shipping fees paid on the original order are non-refundable unless the item was defective, damaged, or incorrect, or unless otherwise required by law.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need to exchange your item for the same product, please contact us at support@shopcozyessentials.com. If the requested replacement is unavailable, we may offer a refund instead.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at support@shopcozyessentials.com with your order number and clear photos of the issue. We will review the case and assist you as soon as possible.

Late or Missing Refunds

If you have not received your refund yet, please:

1. Check your bank account again.
2. Contact your credit card company or payment provider, as it may take time before your refund is officially posted.
3. Contact your bank, as there is often some processing time before a refund appears.

If you have done all of the above and still have not received your refund, please contact us at support@shopcozyessentials.com.

Sale Items

Only regular-priced items may be refunded, unless otherwise required by law. Sale or promotional items may not be eligible for refund unless the item is defective, damaged, or incorrect.

Contact Us

If you have any questions about this Return and Refund Policy, please contact us at:

Email: support@shopcozyessentials.com

Business Name: Cozy Essentials

Website: shopcozyessentials.com